Last Updated: 19 August 2026
This Refund & Cancellation Policy applies to purchases made through Tirumalesa.com, owned and operated by M/s. Prabhoota Technologies Private Limited, Hyderabad, Telangana, India.
We want every transaction on Tirumalesa.com to be transparent and fair. Because we sell both physical books and immediately downloadable eBooks, different cancellation and refund conditions apply to physical and digital products.
This Policy should be read together with our Terms & Conditions, Delivery & Shipping Policy, Products & Pricing Policy, and Privacy Policy.
1. Cancellation of Physical Book Orders
A customer may request cancellation of an order for a physical book before the order has been dispatched. To request cancellation, please contact us as soon as possible at:
Email: narrenaditya@tirumalesa.com
Phone: +91 8886198844
Please provide your order number and the email address or other identifying information used while placing the order. If the cancellation request is received and processed before dispatch, the order may be cancelled and the eligible amount paid will be refunded to the original payment method.
2. Orders Cannot Be Cancelled After Dispatch
Once a physical product has been dispatched, the order cannot ordinarily be cancelled. A cancellation request sent before dispatch does not automatically guarantee cancellation if the order has already entered or completed the dispatch process before the request can reasonably be processed. Where the product has already been dispatched, the provisions relating to damaged, defective, incorrect or lost products described below will continue to apply.
3. Change-of-Mind Returns
Physical books and other physical products purchased through Tirumalesa.com are not returnable or refundable merely because the customer changes their mind after purchase. For example, a return or refund will ordinarily not be provided because:
- The customer no longer wants the book;
- The customer has changed their mind;
- The customer ordered the wrong book or edition due to their own error;
- The customer did not read the product description before ordering; or
- The customer no longer requires the product.
Nothing in this provision limits any right that a customer may have under applicable consumer law.
4. Damaged, Defective or Incorrect Products
We will consider an appropriate replacement, return or refund where a physical product received by the customer is:
- Materially damaged during transit;
- Defective;
- Materially different from the product ordered; or
- An incorrect product supplied by us.
The customer must notify Tirumalesa.com within two (2) days of delivery. Claims received after this period may not ordinarily be accepted unless otherwise required by applicable law or exceptional circumstances justify consideration.
5. Evidence Required for Damaged or Incorrect Products
When reporting a damaged, defective or incorrect product, the customer should provide:
- Order number;
- Name and contact details used for the order;
- A brief description of the problem;
- Clear photographs showing the damage, defect or incorrect product;
- Photographs of the outer packaging where relevant; and
- A photograph of the shipping label where reasonably required.
We may request additional information where reasonably necessary to verify the claim. Customers are requested not to discard the product or its packaging until the claim has been reviewed.
6. Minor Variations Are Not Defects
Minor variations in colour, appearance, dimensions, printing, binding, packaging or presentation that do not materially affect the use or content of the book will not ordinarily be considered defects. Colours may also appear slightly different depending on the customer’s screen or device.
7. Lost-in-Transit Orders
If a physical order does not arrive within a reasonable period after dispatch, please contact us. We will make reasonable efforts to investigate the shipment using the available tracking information and the relevant postal, courier or logistics provider.
An order will not automatically be considered lost merely because its delivery has been delayed. Where the carrier or our reasonable investigation confirms that a shipment has been lost in transit, we may, as appropriate:
- Send a replacement; or
- Issue a refund to the original payment method.
The appropriate remedy will depend on product availability, destination, shipping circumstances and applicable law.
8. International Shipments
International shipments may experience delays because of:
- Customs inspection or clearance;
- Import procedures;
- Destination-country postal systems;
- Local courier operations;
- Public holidays;
- Weather;
- Transportation disruptions;
- Regulatory restrictions; or
- Other circumstances beyond our reasonable control.
A delay caused by such circumstances does not automatically mean that the shipment is lost or qualify the order for an immediate refund. We will, however, reasonably assist customers in investigating significantly delayed international shipments.
9. Customs Duties and Import Charges
International orders may be subject to customs duties, import taxes, handling charges or other charges imposed by the destination country or local authorities. Unless expressly stated otherwise during checkout, such charges are the responsibility of the customer or recipient.
A customer’s refusal or failure to pay applicable destination-country duties or charges does not automatically entitle the customer to a full refund.
Where a shipment is returned to us because of unpaid customs duties, refusal of delivery or another customer-related reason, any refund that may be available will be determined after considering the condition of the returned product and any non-recoverable shipping, return, customs or handling costs, subject to applicable law.
10. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order cannot be delivered because the customer provided an incorrect, incomplete or invalid address, Tirumalesa.com will not ordinarily be responsible for the resulting delivery failure or additional shipping expenses.
If the shipment is returned to us, we may contact the customer regarding reshipment. Additional shipping charges may apply. Any refund requested in such circumstances may be adjusted for non-recoverable shipping or handling costs, to the extent permitted by applicable law.
11. eBooks and Downloadable Digital Products
eBooks sold through Tirumalesa.com are intended to be made available for immediate download following successful payment and order confirmation.
Because a downloadable eBook can ordinarily be accessed, copied to the customer’s device or retained immediately after successful delivery, eBooks and other successfully delivered downloadable digital products are generally:
Non-cancellable, non-returnable and non-refundable after successful digital delivery, subject to applicable law.
12. Exceptions for Digital Products
We will investigate and provide an appropriate remedy for genuine digital transaction or delivery problems, including:
- Duplicate payment for the same transaction;
- Successful payment but failure of our system to make the purchased eBook available;
- Incorrect eBook supplied;
- Corrupted or unusable download attributable to our delivery system; or
- Another verified payment or technical error attributable to the transaction.
Depending on the circumstances, we may resolve the issue by:
- Restoring download access;
- Providing a replacement download;
- Providing the correct digital product; or
- Issuing an appropriate refund.
Where the problem can reasonably be resolved by providing access to the purchased eBook, restoration of access or provision of a replacement download may be offered before a refund.
13. Digital Product Compatibility
Customers should review the product description and stated file format, where provided, before purchasing an eBook. The customer is responsible for having a compatible device, software or application capable of opening the stated digital format.
A refund will not ordinarily be provided solely because the customer’s device or software does not support a clearly disclosed file format, unless otherwise required by applicable law.
14. Duplicate Payments
If a customer is accidentally charged more than once for the same order or transaction, please contact us with the relevant order and payment details. Once the duplicate payment has been verified, the duplicate amount will be refunded to the applicable original payment method.
15. Payment Debited but Order Not Confirmed
Occasionally, a customer’s bank account, card, UPI account or other payment instrument may show a debit even though Tirumalesa.com has not received confirmation of a successful payment.
A debit appearing in a customer’s account does not by itself mean that the order has been successfully placed. Where this occurs, the transaction may require reconciliation between Tirumalesa.com, the payment gateway, the customer’s bank and/or other relevant financial institution.
If the transaction is determined to have failed, the amount may be automatically reversed by the bank/payment system or, where appropriate, a refund may be initiated following reconciliation.
The time required for such reversal or refund depends upon the payment gateway, banking network, card issuer or financial institution and may be outside the direct control of Tirumalesa.com. Customers experiencing such an issue are welcome to contact us for assistance.
16. Cancellation by Tirumalesa.com
In exceptional circumstances, Tirumalesa.com may cancel an order after it has been placed.
Reasons may include:
- Product unavailability;
- Inventory errors;
- Incorrect pricing;
- Technical errors;
- Payment verification issues;
- Suspected fraud or unauthorized transactions;
- Incorrect or insufficient customer information;
- Shipping restrictions;
- Inability to service a particular destination;
- Legal or regulatory requirements; or
- Circumstances beyond our reasonable control.
When we cancel a successfully paid order and the customer is entitled to a refund, the appropriate amount will be returned to the original payment method.
17. Refund Method
Approved refunds will ordinarily be issued to the same/original payment method used to make the purchase. We generally cannot redirect an approved refund to a different bank account, card, wallet or other payment instrument merely at the customer’s request, particularly where doing so could create payment-security or fraud risks.
18. Refund Processing Time
Once a refund has been approved and initiated by Tirumalesa.com, it will ordinarily take approximately 5–10 business days to reflect in the customer’s account. The actual time may vary depending upon:
- CCAvenue or another applicable payment service provider;
- Customer’s bank;
- Card issuer;
- Payment network;
- Payment method; or
- International banking procedures.
Once we have successfully initiated a refund, delays caused solely by the banking or payment network are outside our direct control.
19. Shipping Charges and Refunds
Where an order is refunded because Tirumalesa.com supplied a materially damaged, defective or incorrect product, applicable shipping costs will be handled in accordance with the circumstances and applicable law.
Where a return, failed delivery or reshipment results from customer-provided incorrect information, refusal of delivery, unpaid destination charges or another customer-related cause, original or additional shipping charges may not be refundable to the extent permitted by law.
20. Abuse of the Refund or Replacement Process
Tirumalesa.com reserves the right to investigate claims that reasonably appear fraudulent, misleading or abusive. We may decline claims supported by falsified information or evidence, subject always to applicable consumer law. This provision is intended to protect legitimate customers as well as Tirumalesa.com from fraudulent transactions and misuse of the refund process.
21. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or override any mandatory consumer right, remedy or protection available to a customer under applicable law. Where applicable law provides a customer with rights greater than those described in this Policy, the applicable mandatory legal requirements will prevail.
22. How to Request a Cancellation, Replacement or Refund
For cancellations, damaged or defective products, incorrect products, duplicate payments, failed digital downloads or other refund-related issues, please contact:
M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India
Website: Tirumalesa.com
Email: narrenaditya@tirumalesa.com
Phone: +91 8886198844
Please include your order number and relevant transaction details so that we can investigate and respond efficiently.
23. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our products, payment methods, shipping arrangements, business practices or applicable legal requirements. The current version will be published on Tirumalesa.com with its applicable “Last Updated” date.
