Last Updated: 19 August 2026
At Tirumalesa.com, we respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with applicable law. Tirumalesa.com is owned and operated by:
M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India
This Privacy Policy explains what information may be collected when you visit Tirumalesa.com, purchase a physical book or downloadable eBook, communicate with us or otherwise use the Website; how that information may be used and shared; and the choices and rights that may be available to you. By using Tirumalesa.com, you acknowledge the practices described in this Privacy Policy, subject to any rights available to you under applicable law.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through Tirumalesa.com in connection with:
- Visiting or browsing the Website;
- Purchasing physical books;
- Purchasing downloadable eBooks;
- Processing and fulfilling orders;
- Customer-support communications;
- Payment-related transaction records received by us;
- Shipping and delivery;
- Website security;
- Cookies and similar technologies; and
- Other interactions with Tirumalesa.com.
Third-party websites and services, including payment gateways and courier providers, may have their own privacy policies and practices.
2. Information We May Collect
Depending upon how you interact with Tirumalesa.com, we may collect or receive information including:
A. Contact Information
This may include:
- Name;
- Email address;
- Telephone/mobile number; and
- Other contact information voluntarily provided by you.
B. Billing and Shipping Information
For physical-product orders, this may include:
- Billing address;
- Shipping address;
- City;
- State/Province/Region;
- Country;
- Postal/ZIP code; and
- Information necessary to deliver your order.
C. Order and Transaction Information
We may maintain information relating to purchases, including:
- Order number;
- Products purchased;
- Product price;
- Shipping charges;
- Transaction amount;
- Order date and time;
- Payment status;
- Payment method category or transaction reference where provided to us;
- Refund or cancellation information; and
- Delivery or download status.
D. Digital Product Information
Where you purchase an eBook, we may process information reasonably necessary to:
- Confirm the purchase;
- Provide access to the eBook;
- Facilitate the download;
- Resolve download problems; and
- Prevent unauthorized or fraudulent access.
E. Communications
If you contact us by email, telephone, website form or another communication channel, we may retain the information you provide and information relating to our response where reasonably necessary.
F. Technical and Usage Information
Depending upon the technologies used on Tirumalesa.com, certain information may be collected automatically, including:
- Internet Protocol (IP) address;
- Browser type;
- Device type;
- Operating system;
- Referring website or page;
- Pages visited;
- Date and time of access;
- Approximate geographic information derived from technical data;
- Website interaction information; and
- Cookie or similar technology identifiers.
This information may be collected by us or by service providers that help operate, secure or analyse the Website.
3. Information We Do Not Intend to Store
Tirumalesa.com does not intend to store customers’ complete credit-card or debit-card numbers, CVV/CVC security codes, card PINs, internet-banking passwords, UPI PINs or similar confidential payment credentials on its own systems. Payments are processed through authorized third-party payment service providers such as CCAvenue and/or other payment processors made available through the Website.
Those providers may collect and process payment information directly in accordance with applicable banking requirements, payment-network standards, law and their own privacy policies. We may receive limited transaction information from the payment processor, such as payment status, transaction/reference identifiers, amount, payment method category or other information reasonably necessary for order confirmation, reconciliation, refunds, accounting and fraud prevention.
4. Why We Collect and Use Information
We may use personal information where reasonably necessary to:
- Process and confirm orders;
- Deliver physical books;
- Provide access to purchased eBooks;
- Process or assist with payments;
- Communicate order status;
- Provide customer support;
- Respond to questions and complaints;
- Process cancellations, replacements and refunds;
- Investigate failed or disputed transactions;
- Maintain transaction and accounting records;
- Detect or prevent fraud, misuse or security threats;
- Protect the Website and our customers;
- Improve Website performance and customer experience;
- Understand how the Website is used;
- Comply with tax, accounting, regulatory and legal obligations;
- Establish, exercise or defend legal claims; and
- Perform other legitimate business activities consistent with the circumstances in which the information was collected.
Where applicable law requires consent for a particular processing activity, we will seek such consent as required.
5. Information Required to Complete an Order
Certain information is necessary to process an order. For example, a physical-book order generally requires sufficient recipient and shipping information to enable delivery. If required information is not provided, we may be unable to:
- Accept or complete an order;
- Process a transaction;
- Deliver a physical product;
- Provide a digital download;
- Issue an invoice;
- Process a refund; or
- Respond effectively to a customer-support request.
We aim to collect only information reasonably relevant to the transaction or service being provided.
6. Payment Processing
Payments made through Tirumalesa.com may be processed by CCAvenue and/or other authorized third-party payment service providers. When a customer proceeds to payment, certain information may be transmitted to or collected directly by the payment provider for purposes including:
- Transaction authorization;
- Payment processing;
- Fraud detection;
- Transaction authentication;
- Settlement;
- Refunds;
- Chargeback management;
- Risk management; and
- Compliance with banking, regulatory and legal requirements.
Payment processors operate their own systems and may process information according to their respective privacy policies and applicable regulatory obligations. Customers are encouraged to review the privacy terms presented by the applicable payment provider where appropriate.
7. Shipping and Courier Providers
When you purchase a physical book, we may share information necessary for delivery with postal, courier and logistics providers. This may include:
- Recipient name;
- Shipping address;
- Postal/ZIP code;
- Telephone number;
- Email address where required;
- Order or shipment reference; and
- Other information reasonably necessary to complete delivery.
We provide shipping partners only with information reasonably necessary to facilitate shipment, delivery, tracking or resolution of delivery problems. International orders may require information to be shared with postal operators, international couriers, customs authorities or other parties involved in cross-border delivery.
8. Service Providers
We may use third-party service providers to help operate Tirumalesa.com and conduct our business. Depending upon the services actually used, these may include providers of:
- Website hosting;
- Payment processing;
- Email services;
- Website security;
- Data storage or backup;
- Analytics;
- Technical support;
- Accounting;
- Shipping and logistics; and
- Other infrastructure or business services.
Such providers may process personal information where reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.
9. Cookies and Similar Technologies
Tirumalesa.com may use cookies and similar technologies to operate and improve the Website. A cookie is a small data file placed on or associated with a browser or device. Cookies or similar technologies may be used for purposes including:
- Maintaining Website functionality;
- Remembering user preferences;
- Maintaining shopping-cart or checkout functionality;
- Website security;
- Fraud prevention;
- Understanding Website traffic;
- Measuring Website performance; and
- Analytics.
Some cookies may be placed by third-party services used by the Website. Where applicable law requires consent before non-essential cookies or similar technologies are used, appropriate consent choices should be provided. Users may also be able to control cookies through their browser settings. Disabling certain cookies may affect Website functionality.
10. Analytics
Tirumalesa.com may use analytics technologies to understand how visitors use the Website. Analytics information may include:
- Pages viewed;
- Approximate visitor location;
- Device and browser information;
- Referral sources;
- Time spent on pages;
- Website navigation; and
- Other usage statistics.
We may use such information to understand readership, improve Website performance, identify technical problems and enhance the user experience. Where required by applicable law, analytics technologies requiring consent will be used subject to the appropriate consent mechanism.
11. Marketing Communications
We will not treat the placing of an order as automatic permission to send unrelated promotional communications where separate consent is required by applicable law. Where users voluntarily subscribe to newsletters, updates or promotional communications, their contact information may be used for those purposes in accordance with the choices provided to them. Recipients may request to stop receiving promotional emails using an unsubscribe mechanism where provided or by contacting us.
Transactional communications including order confirmations, payment information, shipping updates, download information, refunds and customer-support responses are not promotional communications and may still be sent where necessary to complete or administer a transaction.
12. When We May Share Personal Information
We do not sell personal information merely as a commercial database or mailing list. Personal information may, however, be shared where reasonably necessary with:
- Payment gateways and payment processors;
- Banks and financial institutions involved in transactions;
- Postal, courier and logistics providers;
- Website hosting and infrastructure providers;
- Technology and security service providers;
- Professional advisers such as accountants, auditors or legal advisers;
- Government, tax, regulatory or law-enforcement authorities where required or permitted by law;
- Courts or other competent authorities;
- Parties involved in preventing or investigating fraud or unlawful activity; and
- Other service providers necessary to operate the Website or fulfil customer transactions.
We endeavour to limit such disclosure to information reasonably necessary for the relevant purpose.
13. Legal and Regulatory Disclosure
We may disclose information where we reasonably believe disclosure is necessary or appropriate to:
- Comply with applicable law;
- Respond to a lawful government or regulatory request;
- Comply with a court order or other valid legal process;
- Investigate suspected fraud or unlawful activity;
- Protect the security of Tirumalesa.com;
- Protect the rights, property or safety of our customers or others; or
- Establish, exercise or defend legal claims.
14. International Customers and Cross-Border Processing
Tirumalesa.com serves visitors and customers from different countries. If you access Tirumalesa.com or purchase products from outside India, information associated with your transaction may be processed in India and, where necessary, in other countries in which our payment, hosting, technology, courier or other service providers operate.
Cross border processing may also occur when information must be transmitted to an international courier, postal operator, financial institution or other provider involved in completing your transaction. Where applicable law imposes requirements on international transfers of personal information, we will endeavour to handle such transfers in accordance with those requirements.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law. Different categories of information may be retained for different periods. Factors affecting retention may include:
- Completion of an order;
- Customer-support requirements;
- Refund and chargeback periods;
- Accounting requirements;
- Tax requirements;
- Fraud prevention;
- Contractual obligations;
- Legal limitation periods;
- Regulatory requirements; and
- Resolution of disputes.
Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with applicable law and our operational requirements.
16. Data Security
We take reasonable administrative, organizational and technical measures appropriate to our operations to protect personal information against risks such as unauthorized access, misuse, loss, alteration or disclosure. However, no website, internet transmission, electronic storage system or digital communication method can be guaranteed to be completely secure. Customers should therefore also take reasonable precautions when using online services, including protecting passwords, devices and email accounts from unauthorized access.
17. Data Accuracy
Customers are requested to provide accurate and current information when placing an order or contacting us. Incorrect contact or shipping information may result in:
- Failed communications;
- Delivery delays;
- Failed deliveries; or
- Difficulty processing refunds or customer-support requests.
If you become aware that information provided to us is materially incorrect, please contact us so that we can determine whether it can be corrected.
18. Your Privacy Rights
Depending upon your location and the law applicable to you, you may have certain rights concerning your personal information. These may include, where applicable, rights to:
- Request information about personal data processed about you;
- Request access to personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion or erasure in circumstances provided by law;
- Withdraw consent where processing is based on consent;
- Object to or restrict certain processing where applicable;
- Request grievance redressal;
- Nominate another person to exercise applicable rights in circumstances recognized by law; and
- Exercise other rights provided by applicable data-protection legislation.
These rights are not absolute and may be subject to legal exceptions, identity verification, record-retention obligations and other applicable requirements. To make a privacy related request, please contact us using the information provided below.
19. Verification of Privacy Requests
Before responding to a request for access, correction, deletion or another privacy right, we may reasonably request information necessary to verify the identity of the person making the request. This is intended to prevent unauthorized persons from obtaining, changing or deleting another person’s information. We will not intentionally request more information than reasonably necessary for verification.
20. Children’s and Minors’ Privacy
Tirumalesa.com is not designed for the purpose of knowingly collecting unnecessary personal information from children. Purchases should be made only by persons legally capable of entering into the relevant transaction or with the involvement, authorization or consent of a parent or legal guardian where required by applicable law. If we become aware that personal information relating to a minor has been collected in circumstances inconsistent with applicable law, we will take reasonable steps to address the matter.
21. Third Party Websites and Links
Tirumalesa.com may contain links to websites, services or platforms operated by third parties. This Privacy Policy does not govern the independent privacy practices of websites or services that we do not control. Users should review the privacy policies of third-party websites before providing personal information to them.
22. Business Changes
If M/s. Prabhoota Technologies Private Limited undergoes a merger, restructuring, acquisition, sale of business assets or similar corporate transaction, information associated with Tirumalesa.com may form part of the assets or operations transferred, subject to applicable law and appropriate privacy protections.
23. Relationship With Other Tirumalesa.com Policies
This Privacy Policy should be read together with our:
- Terms & Conditions
- Refund & Cancellation Policy
- Products & Pricing Policy
- Delivery & Shipping Policy
Those policies govern the commercial and transactional aspects of purchases made through Tirumalesa.com.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Applicable law;
- Our Website;
- Products or services;
- Payment arrangements;
- Technology;
- Service providers; or
- Our information-handling practices.
The latest version will be published on Tirumalesa.com together with the applicable “Last Updated” date. Where a material change requires additional notice or consent under applicable law, we will take reasonable steps to provide it.
25. Privacy Questions, Requests and Grievances
If you have a question about this Privacy Policy, wish to exercise an applicable privacy right, believe that information about you is inaccurate, or have a privacy-related grievance, please contact:
M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India
Website: Tirumalesa.com
Email: narrenaditya@tirumalesa.com
Phone: +91 8886198844
Please include sufficient information to identify the nature of your request. We may request reasonable identity verification before disclosing, correcting or deleting personal information.
26. Governing Framework
This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws governing M/s. Prabhoota Technologies Private Limited and Tirumalesa.com. For customers outside India, additional mandatory privacy rights may apply depending upon the customer’s jurisdiction. Nothing in this Privacy Policy is intended to remove or restrict any privacy or data protection right that cannot lawfully be excluded.
