Last Updated: 19 August 2026
This Delivery & Shipping Policy explains how physical books and downloadable eBooks purchased through Tirumalesa.com are dispatched and delivered.
Tirumalesa.com is owned and operated by:
M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India
We currently deliver physical books within India and to eligible international destinations. Downloadable eBooks are delivered electronically and do not require physical shipping.
1. Physical Book Delivery
Physical books purchased through Tirumalesa.com will be dispatched to the shipping address provided by the customer while placing the order. Customers are responsible for ensuring that the recipient’s:
- Full name;
- Complete street address;
- City;
- State/Province/Region;
- Postal/ZIP code;
- Country;
- Telephone number; and
- Other information required for delivery
are entered correctly before completing the order.
2. Dispatch Within India
Orders for physical books to addresses within India will ordinarily be dispatched within five (5) working days after successful payment and order confirmation. This is a dispatch timeline and not a guaranteed delivery timeline. The actual time required for delivery after dispatch will depend upon the destination and the postal, courier or logistics network used.
3. International Dispatch
Physical-book orders to destinations outside India will ordinarily be dispatched within fourteen (14) working days after successful payment and order confirmation. This additional processing period may be necessary because international shipments can require different packaging, documentation, postal/courier arrangements and destination-specific processing. The fourteen-working-day period is a dispatch timeline and not a guaranteed international delivery timeline.
4. Working Days
For the purposes of this Policy, “working days” generally means business days in India, excluding Sundays, applicable public holidays and days on which relevant business, postal, courier or logistical operations are unavailable. Major holidays, unforeseen disruptions or circumstances beyond our reasonable control may occasionally affect dispatch schedules.
5. Shipping Partners
Tirumalesa.com may use:
- India Post;
- Private courier companies;
- International postal services;
- International courier networks;
- Local delivery partners; or
- Other reliable logistics providers
depending upon the destination, availability, serviceability, cost, reliability and nature of the shipment. We reserve the right to select an appropriate shipping provider for each order.
6. Delivery Time After Dispatch
Delivery times after dispatch vary according to destination. Factors affecting delivery may include:
- Distance from the dispatch location;
- Domestic or international destination;
- Courier/postal network;
- Local delivery conditions;
- Customs procedures;
- Import clearance;
- Public holidays;
- Weather;
- Transportation disruptions;
- Remote-area delivery;
- Local regulations; and
- Other circumstances outside our reasonable control.
For this reason, any estimated delivery period communicated by Tirumalesa.com or a shipping provider should be treated as an estimate rather than an absolute guarantee,
7. Shipping Charges
Shipping charges for physical books are not necessarily the same for every order. Charges may vary depending upon factors such as:
- Destination;
- Country;
- Order value;
- Number of books;
- Package weight and dimensions;
- Shipping method;
- Postal or courier rates; and
- Other logistical considerations.
Where applicable, the shipping charge will ordinarily be displayed or communicated during the ordering/checkout process before payment is completed.
8. International Shipping Charges
International shipping costs may differ substantially between countries and destinations. The shipping amount collected by Tirumalesa.com generally covers the shipping or delivery service selected for sending the product from India to the customer’s destination.
Unless expressly stated otherwise, it does not include customs duties, import taxes or other destination-country charges imposed independently after the shipment reaches the destination country.
9. Customs Duties, Import Taxes and Local Charges
International shipments may be subject to:
- Customs duties;
- Import taxes;
- Local taxes or levies;
- Customs clearance fees;
- Postal handling charges;
- Courier handling charges; or
- Other charges imposed in the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or international shipping charge collected by Tirumalesa.com. Where applicable, such charges are the responsibility of the customer or recipient.
Because customs and tax rules vary considerably between countries, Tirumalesa.com cannot reliably predict every destination-country charge. International customers are encouraged to check applicable local import requirements where necessary before ordering.
10. Customs Clearance
International shipments may be inspected or held by customs authorities in the destination country. Customs clearance procedures and timelines are outside the direct control of Tirumalesa.com.
A shipment delayed at customs will not automatically be considered lost. Where reasonably possible, we will provide available shipment information to assist a customer dealing with a customs-related delivery issue.
11. Tracking Information
Where tracking is available for the shipping method used, tracking details will ordinarily be provided to the customer after dispatch. Tracking information may be communicated by email, through the Website, by the shipping provider or by another appropriate method.
Tracking availability and the frequency or accuracy of tracking updates depend upon the postal/courier network used and the destination. Some international postal services may provide limited tracking after a shipment enters the destination country.
12. Customer Responsibility for Address Accuracy
Customers must provide a complete and accurate delivery address. Tirumalesa.com will not ordinarily be responsible for delivery failures, delays or additional expenses resulting from:
- Incorrect addresses;
- Incomplete addresses;
- Incorrect postal/ZIP codes;
- Incorrect recipient names;
- Incorrect telephone numbers;
- Missing apartment/building information; or
- Other materially incorrect information supplied by the customer.
Customers should carefully verify their shipping information before completing payment.
13. Address Changes After Ordering
If a customer discovers an error in the delivery address after placing an order, they should contact us immediately. We will make reasonable efforts to correct the address if the order has not yet been dispatched.
Once an order has been dispatched, we may be unable to change its destination. Any address change is subject to operational feasibility and the policies of the relevant shipping provider.
14. Failed Delivery Attempts
A postal or courier provider may make one or more delivery attempts according to its own operating procedures. Where delivery fails because:
- Nobody is available to receive the shipment;
- The recipient cannot be contacted;
- The address is inaccessible;
- The recipient refuses the shipment;
- Required customs/import charges are not paid; or
- Another recipient-related issue prevents delivery,
The shipment may be held at a local facility or returned to the sender. Tirumalesa.com cannot guarantee that a carrier will make repeated delivery attempts.
15. Returned-to-Sender Shipments
If a shipment is returned to us because of an incorrect address, refusal of delivery, unpaid destination-country charges, unsuccessful delivery attempts or another customer-related reason, we will review the circumstances after receiving the returned product.
Where reshipment is requested and reasonably possible, the customer may be required to pay additional shipping charges. Any refund that may be available in such circumstances will be determined in accordance with our Refund & Cancellation Policy and applicable law.
Non-recoverable shipping, customs, return or handling expenses may be deducted where legally permissible.
16. Delayed Shipments
Occasionally, a shipment may take longer than expected. A delay does not automatically mean that a shipment has been lost. Customers whose orders are significantly delayed are encouraged to contact us. Where tracking or carrier assistance is available, we will make reasonable efforts to investigate the shipment.
17. Lost-in-Transit Shipments
If a shipment is reasonably confirmed as lost by the carrier or through our investigation, we will review the order and provide an appropriate remedy. Depending upon the circumstances and product availability, this may include:
- Sending a replacement; or
- Issuing an appropriate refund to the original payment method.
Please refer to our Refund & Cancellation Policy for further information.
18. Damaged Products
Customers who receive a materially damaged physical book should notify us within two (2) days of delivery.
The customer should provide:
- Order number;
- Description of the damage;
- Clear photographs of the damaged product;
- Photographs of the packaging where relevant; and
- A photograph of the shipping label where reasonably required.
Customers should retain the product and packaging until the claim has been reviewed. Damaged-product claims are handled according to our Refund & Cancellation Policy.
19. Cancellation Before Dispatch
A physical-book order may be cancelled before it has been dispatched, subject to our Refund & Cancellation Policy. Once an order has been dispatched, it cannot ordinarily be cancelled. Customers wishing to cancel an order should therefore contact us as quickly as possible.
20. Downloadable eBooks
eBooks purchased through Tirumalesa.com are digital products and are not physically shipped. Following successful payment and order confirmation, the purchased eBook is intended to be made available for immediate download.
Accordingly:
- No courier or postal delivery is involved;
- No physical shipping charge applies to an eBook;
- No physical delivery address is required solely for delivery of the eBook, except where information is otherwise required for billing, payment, taxation or legal purposes; and
- The customer requires a compatible device/software and internet connection to download and access the purchased file.
21. Digital Delivery Failure
If successful payment has been completed but the purchased eBook is not made available because of a technical problem attributable to our delivery system, the customer should contact us. We will make reasonable efforts to verify the transaction and, where appropriate:
- Restore download access;
- Provide a replacement download;
- Provide the correct digital product; or
- Process an appropriate refund where the issue cannot reasonably be resolved.
Digital-product refunds remain subject to our Refund & Cancellation Policy.
22. Incorrect eBook Download
If a customer receives access to an eBook different from the one purchased, they should contact us with the order details. After verification, we will provide access to the correct digital product or another appropriate remedy.
23. Digital Product Delivery Is Separate From Physical Delivery
Customers should carefully verify the format of a product before purchasing. A product identified as an eBook, digital edition or downloadable product will be delivered electronically and no printed book will be shipped.
A product identified as a physical book, printed book, paperback, hardcover or other physical edition will require physical shipping.
Purchasing an eBook does not automatically include a physical copy, and purchasing a physical book does not automatically include an eBook, unless the relevant product page expressly states otherwise.
24. Events Beyond Our Reasonable Control
Dispatch or delivery may occasionally be affected by circumstances beyond our reasonable control, including:
- Natural disasters;
- Floods;
- Severe weather;
- Epidemics or public-health restrictions;
- Strikes;
- Transportation disruptions;
- War or civil disturbances;
- Government restrictions;
- Customs delays;
- Postal disruptions;
- Internet or technology failures; or
- Other comparable events.
Where such circumstances occur, we will make reasonable efforts to fulfil affected orders as soon as practicable. Nothing in this provision limits rights available to customers under applicable law.
25. Contact Us About Delivery
For questions about dispatch, tracking, delayed shipments, international delivery or digital downloads, please contact:
M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India
Website: Tirumalesa.com
Email: narrenaditya@tirumalesa.com
Phone: +91 8886198844
When contacting us about an existing order, please provide your order number and the email address used to place the order so that we can assist you efficiently.
26. Related Policies
This Delivery & Shipping Policy should be read together with our:
- Terms & Conditions
- Refund & Cancellation Policy
- Products & Pricing Policy
- Privacy Policy
27. Changes to This Policy
We may update this Delivery & Shipping Policy from time to time to reflect changes in shipping providers, delivery arrangements, products, business operations or applicable legal requirements. The current version will be published on Tirumalesa.com together with its applicable “Last Updated” date.
