Contact Us

Last Updated: 19 August 2026

At Tirumalesa.com, we want customers to be able to contact us easily regarding purchases, payments, physical-book deliveries, eBook downloads, cancellations, refunds, privacy concerns or other issues relating to the Website. Tirumalesa.com is owned and operated by:

M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India

1. Customer Support

For customer-support enquiries, please contact:

Email: narrenaditya@tirumalesa.com
Phone: +91 8886198844
Website: Tirumalesa.com

Email is recommended for order-related complaints because it allows customers to provide order numbers, transaction references, photographs and other relevant information required to investigate the issue.

2. What We Can Help You With

Customers may contact us regarding matters including:

  • Questions before purchasing a book or eBook;
  • Order confirmation;
  • Payment issues;
  • Payment debited but order not confirmed;
  • Duplicate transactions;
  • Physical-book dispatch;
  • Shipment tracking;
  • Delayed delivery;
  • Lost-in-transit shipments;
  • Damaged books;
  • Defective products;
  • Incorrect products;
  • Order cancellation;
  • Refund status;
  • eBook download problems;
  • Incorrect eBook supplied;
  • Privacy questions;
  • Personal-data requests;
  • Website-related transaction problems; and
  • Other customer-service concerns relating to Tirumalesa.com.

3. Information to Provide When Contacting Us

To help us investigate an order-related query efficiently, customers should provide as much relevant information as possible, including:

  • Customer’s name;
  • Order number;
  • Email address used while placing the order;
  • Telephone number, where relevant;
  • Date of transaction;
  • Product purchased;
  • Transaction/payment reference, where available;
  • Brief description of the issue; and
  • Any relevant photographs or supporting information.

Customers should never send passwords, PINs, UPI PINs, CVV/CVC numbers or other confidential payment credentials to Tirumalesa.com by email, telephone or any other communication method.

4. Customer Support Response Time

We endeavour to acknowledge customer-support enquiries within two (2) working days of receiving them. Routine enquiries will ordinarily be addressed as quickly as reasonably possible. We endeavour to resolve routine customer complaints within approximately seven (7) working days, wherever reasonably possible. Some matters may require additional time where investigation or assistance from a third party is necessary.

5. Matters Requiring Third-Party Investigation

Certain customer issues may involve organizations outside the direct control of Tirumalesa.com, including:

  • CCAvenue or another payment service provider;
  • Banks;
  • Card issuers;
  • Payment networks;
  • India Post;
  • Courier companies;
  • International postal networks;
  • Customs authorities; or
  • Destination-country delivery providers.

Where an issue requires information, confirmation or action from such a third party, resolution may take longer than our normal customer-support timeframe. We will make reasonable efforts to assist the customer and communicate relevant information available to us.

6. Payment Related Queries

If a customer’s bank account, card, UPI account or other payment instrument has been debited but no order confirmation has been received, the customer should contact us with:

  • Name;
  • Approximate transaction date and time;
  • Amount;
  • Order number, if generated;
  • Payment/transaction reference, where available; and
  • Email address used during checkout.

Please do not send complete card numbers, CVV/CVC codes, PINs, UPI PINs, banking passwords or OTPs. Payment reconciliation may require coordination with CCAvenue or another payment provider and/or the customer’s bank.

7. Physical Book Delivery Queries

For questions concerning physical-book delivery, customers should provide the relevant order number. Where tracking is available, customers are encouraged to review the tracking information before contacting us about an ordinary transit delay. If a shipment appears significantly delayed, we will make reasonable efforts to investigate the available shipping information.

8. Damaged, Defective or Incorrect Products

A materially damaged, defective or incorrect physical product should be reported within two (2) days of delivery.

The customer should provide:

  • Order number;
  • Description of the issue;
  • Clear photographs of the product;
  • Photographs of the packaging where relevant; and
  • A photograph of the shipping label where reasonably required.

Customers should retain the product and packaging until the claim has been reviewed. Claims are handled in accordance with our Refund & Cancellation Policy.

9. eBook and Digital Download Support

eBooks purchased through Tirumalesa.com are intended to be made available for immediate download following successful payment and order confirmation. If a customer successfully completes payment but:

  • Does not receive access to the purchased eBook;
  • Receives an incorrect eBook;
  • Encounters a corrupted download attributable to our delivery system; or
  • Experiences another genuine technical delivery problem,

The customer should contact us with the order details. We will make reasonable efforts to verify the transaction and restore access, provide a replacement/correct download or offer another appropriate remedy in accordance with our Refund & Cancellation Policy.

10. Cancellation Requests

Physical-book orders may be cancelled before dispatch, subject to our Refund & Cancellation Policy. Customers wishing to cancel should contact us as quickly as possible. Sending a cancellation request does not guarantee cancellation if the order has already been dispatched before the request can reasonably be processed. Once dispatched, a physical order cannot ordinarily be cancelled.

11. Refund Queries

Approved refunds are ordinarily issued to the original payment method. Once initiated by Tirumalesa.com, a refund may ordinarily take approximately 5–10 business days to appear in the customer’s account, depending upon the payment gateway, bank, card issuer or payment network. If this period has passed after confirmation that a refund was initiated, customers may contact us with the relevant order details.

12. Grievance Redressal

If you have a complaint concerning a transaction, product, delivery, digital download, refund, privacy matter or another service provided through Tirumalesa.com, please write to:

Customer Support / Grievance Redressal
M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India

Email: narrenaditya@tirumalesa.com
Phone: +91 8886198844

Please include “Grievance” in the email subject line where the matter concerns an unresolved complaint.

13. Escalating an Unresolved Complaint

If you have already contacted us and believe your complaint has not been adequately addressed, please reply to the existing email correspondence or send a new email quoting:

  • Your original complaint;
  • Order number;
  • Date on which you first contacted us; and
  • Any previous correspondence/reference information.

Please write “Escalation – Grievance” in the email subject line. This helps us identify the previous correspondence and review the matter appropriately.

14. Privacy Requests and Grievances

Questions concerning personal information, privacy or the exercise of applicable data-protection rights may be sent to:

Email: narrenaditya@tirumalesa.com

Please use the subject line:

“Privacy Request”

or, where appropriate:

“Privacy Grievance”

Depending upon the nature of the request, we may reasonably ask for information necessary to verify the identity of the person making the request before disclosing, correcting or deleting personal information. Please refer to our Privacy Policy for further information.

15. Fraud and Unauthorized Transactions

If you believe that a transaction associated with Tirumalesa.com was unauthorized, please contact us promptly. You should also contact your bank, card issuer or relevant payment service provider where appropriate. Tirumalesa.com may cooperate with payment providers, banks and competent authorities in investigating suspected fraudulent transactions, subject to applicable law.

16. Customer Communication and Conduct

We aim to communicate with customers professionally and respectfully and request the same courtesy in return. Providing accurate order information and clearly explaining the problem helps us resolve enquiries more efficiently. Fraudulent claims, deliberately false information, fabricated evidence or abuse of customer-support processes may be investigated and handled appropriately, subject to applicable law.

17. Business Correspondence

General business correspondence concerning Tirumalesa.com may be addressed to:

M/s. Prabhoota Technologies Private Limited
F 901, Aparna Cyberlife
Nallagandla
Hyderabad – 500019
Telangana, India

Email: narrenaditya@tirumalesa.com
Phone: +91 8886198844

18. Related Policies

Before purchasing through Tirumalesa.com, customers are encouraged to review:

  • Terms & Conditions
  • Refund & Cancellation Policy
  • Products & Pricing Policy
  • Delivery & Shipping Policy
  • Privacy Policy

These policies together explain the principal terms governing purchases and use of Tirumalesa.com.

19. Governing Law

Customer transactions and grievances will be handled in accordance with applicable law. The Terms & Conditions governing Tirumalesa.com are subject to the laws of India, with jurisdiction as specified therein, without limiting any mandatory consumer right or remedy available under applicable law.

20. Changes to This Page

We may update our customer-support procedures, contact information or grievance redressal process from time to time. The latest information will be published on Tirumalesa.com together with the applicable “Last Updated” date.